FAQs
Q: Where do you ship from?
A: All orders are shipped from our US warehouse. We currently ship within the US and to select international locations.
Q: How long will my order take to arrive?
A: US orders typically arrive within 2–5 business days. International delivery times vary based on location.
Q: What is your returns policy?
A: We accept returns within 14 days of delivery for unused, unopened items. For full details, please see our [Returns Policy].
Q: How do I contact customer support?
A: You can reach us via our email: customer.care@lilyleafbeauty.com
Q: Are LilyLeaf products cruelty-free?
A: Yes — we do not test on animals, and we ensure our suppliers uphold the same standards.
Q: Do you offer refills or reusable options?
A: Where possible, we design with sustainability in mind. Several of our products (like our makeup palettes and silk items) are reusable and long-lasting.
Q: Will your silk pillowcases help with skin and hair health?
A: Yes! Our 100% silk pillowcases help reduce friction, support hair moisture retention, and are gentle on the skin.